Yes! We love you and want to keep you and your person information safe from harm. The solution to this problem is to encrypt your sensitive data for transmission. Secure Sockets Layer (SSL) was created for this very purpose. SSL uses a complex system of key exchanges between your browser and the server you are communicating with in order to encrypt the data.
When do I get the tracking number?
The tracking number takes 3-5 business days to appear, since we prepare the package for the shipment it takes about 36 hours after your purchase for us to prepare it for the shipping. The tracking update comes by email also you can see it on your order page . PLEASE COPY/PASTE THE TRACKING NUMBER TO THE TRACKING SECTION AT THE BOTTOM OF OUR WEBSITE. Please check all of your email folders for an update or come back to your order page in 3-5 days!
In what cases can I ask for a refund? (Our 30 day money back guarantee)
If the product is not as described or has been damaged through shipment, send us a picture of the problem, and we will give you a refund (you have 30 days after delivery to contact us). If you change your mind after purchasing and receiving your product a product a refund will not be given. Also If the item does not get to you 5 weeks after the purchase. Please don't ask for a refund before 5 weeks pass after the purchase. Products that are opened or used are not returnable under any circumstances. If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase. Please refer to our refund policy here
Can exchange an item?
As many of our items are made to order, we do not offer exchanges.
Where are your products from?
Our fulfillment centers are located around the world. To keep a diverse group of products you will love, we go far and wide and look across the globe for talented designers to provide the best quality products so depending on what product you order, and where that designer/distributor is located, will determine where your product ships out from. We work with businesses in the US, UK, Canada, just to name a few.
How long does it take for the item to arrive?
As you discovered, we provide incredible discounts and, by doing so, we have unprecedented demand and order volume. Depending on your location, the product and the sale, shipping normally ranges between a few days to 1-4 weeks.
What form of payment do you take?
We accept Paypal and all major credit cards. When you view your card/bank statement the transaction will appear as: SP * emgeneral.
How do I cancel my order?
Cancellations are only accepted for full-priced items within 60 minutes after an order is placed. If you have to cancel your order for full-priced items for any reason within the given timeframe please reach out to us immediately at firstname.lastname@example.org We process and ship orders as quickly as possible so cancellations are time sensitive.
My Item arrived damaged! What do I do?
If your item arrived damaged please contact us within 7 days of delivery and send photos of damaged items and packaging it arrived in. We'll give you a refund as soon as possible.